Shipping policy

Thank you for shopping at Richswad Food Products Pvt. Ltd. (www.richswadfood.com). The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

Please note: During high-volume periods, festive seasons, or unforeseen circumstances, processing and shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your products and the delivery destination. Occasional delivery delays can occur due to factors outside of our control, such as severe weather, courier network disruptions, or regional restrictions.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email or SMS containing your tracking number(s). The tracking link will typically become active within 24 to 48 hours of dispatch.

4. Estimated Delivery Timelines

Once your order is dispatched from our facility in Rajkot, Gujarat, the estimated delivery time is as follows:

  • Within Gujarat: 2 – 3 Business Days.

  • Metro Cities (Mumbai, Delhi, Bangalore, etc.): 4 – 6 Business Days.

  • Rest of India: 5 – 7 Business Days.

  • Remote Areas (North-East, J&K, etc.): 7 – 10 Business Days.

5. In-Store Pickup

At this time, we do not offer local pickup or walk-in purchases at our manufacturing facility. All orders must be placed online and will be shipped directly to the address provided at checkout.

6. Damages and Issues During Transit

We take the utmost care in securely packaging our food products. However, if your order arrives damaged, please contact us within 24 hours of delivery.

Please retain all packaging materials and damaged goods, and provide clear photographic evidence of the damaged shipping box and the product. We will work with our courier partners to investigate and resolve the issue as quickly as possible.

(Please refer to our Return and Refund Policy for more details regarding our strict No Return policy on food items).

7. Incorrect Shipping Addresses

Rich Swad Food is not responsible for orders shipped to incorrect or invalid addresses provided by the customer at checkout. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package. Please double-check your shipping details before completing your purchase.

8. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us:

Richswad Food Products Pvt. Ltd.
Website: www.richswadfood.com
Email: info@richswadfood.com
Contact: 99098 88655
Address: Ser No. 38 P3, Plot No.2, Rajkot Gondal highway, Village : Bharudi, Taluka : Gondal, Rajkot, Gujarat, India 360311.